Customer background
Genesys, the world’s #1 Customer Experience Platform ，empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, they have put the customer at the center of all they do, and they passionately believe that great customer engagement drives great business outcomes. From 2015, Synway collaborated with Genesys to be specializ...
Background:
Hundsun Technologies is a world-leading provider of financial software and network service. Founded in 1995 and headquartered in Hangzhou, Hundsun has been committed to the development and deployment in the fields of assets management industry, provides th...
Background
Etisalat Group is one of the world’s leading telecom groups in emerging markets. Headquartered in Abu Dhabi, Etisalat was established four decades ago in the UAE as the country’s first telecomm...
Built into Synway’s SMG3000 series VoIP gateways, call classification is vital for all high density OBD applications, including predictive dialing, dialer, telemarketing and more. It helps minimize dialing cost and maximize value of dialing (human and network) resources. With call classification, OBD applications could improve dialing efficiency by up to 60% and deliver high satisfaction for both a...
Product: SMG4000 series gateway, 4/8/16/32 ports
Application description:
SMG4000 could reduce operational cost for enterprises, at large extent, and improve efficiency and effectiveness in the OBD outbound dialing system. There are a variety of applications related to MOBILE-IP transition(2G/3G/4G) in many countries, such as bank credit card bill reminding system, utility payment notification system...
Customer background analysis and challenges:
National bank of Thailand has purchased OBD (OUTBOUND) system from its system vendor locally. For the bank headquarter initi...
Customer Background
Finland， a country where there are thousands of islands dotted with lakes intertwined and covered by forests, attracts thousands of tourists from all over the world to come here to feel this pure land. With the increasing number of tourists, existing traditional call center communication system is not able to meet the requirements of visitors. Obviously, Finnish Tourist Board has...
Asterisk based IP-PBXs are becoming more available and popular on the PBX business market, threatening the traditional proprietary PBX manufacturers position continuously. IP-PBX has proved itself to be efficient because it can reside on the current network using existing LAN. Besides, it can greatly lower operational costs especially for systems with a higher number of users.
Challenge
As an R...
High Availability, Compatible and Scalable SIP Media Gateways for International Customer Care Contact Center Operations
Founded in 1998 and headquartered in USA, Huayun Data, a leading provider of global Business Process Outsourcing (BPO) services, deployed Synway SMG2000 media gateways at its locations in the US ...
