ChinaUnionPay, which has already deployed Synway solutions at its domestic contact center, needed to integrate the TDM and IP-based PBX systems at its international business center at North America while ensuring seamless interoperability with the PSTN.
Solution:
ChinaUnionPay selected Synway’SMG series VoIP Gateway to connect its TDM and IP-based contact center operations to the PSTN. The VoIP Gateway’s field-proven support for PSTN and SIP connectivity ensured that ChinaUnionPay could efficiently consolidate its PSTN connections, with more simplified management and operational cost saving.
Results:
Today, ChinaUnionPay maintains Synway’s VoIP gateway at its global contact center sites, each supporting 4 E1-SIP links. ChinaUnionPay’s expanding deployment of Synway’s VoIP gateway is the solid testimony to the benefits of Synway’solution for contact center operators, including:
High interoperability with both SIP-based and traditional telephony systems - ensuring smooth deployments;
Increased reliability and high voice quality---improving customer satisfaction;
Centralized management solution---simplifying network operations and reducing costs.