Maintenance Services_Synway IP-PBX, Analog E1/T1 VoIP Media Gateway & Call Recording Voice Boards

Maintenance Services

Synway's maintenance services include a complete range of service categories such as customer technical support, technical training, repair and continuous technical contract renew. These services enable partners to maximize Synway's product values, help them leverage Synway's decades of technical expertise to compete and organically grow. If you want to find a service oriented technical partners, Synway would be the best option for you worldwide, with countless field testimonies.

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Contact us here if you have any technical or business problem. Synway representative will guide you to right resources for any challenges in front of you. Welcome you!

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Open Ticket

If you purchase from Synway, you can open ticket here and report your problems. Synway's agent or partners will contact you in 24 hours at 24*7.

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Repair Center

Synway Headquarter China Synway Building, 4028, NanHuan Rd. Bingjiang, Hangzhou, CN Tel:+86-571-88860561 Email: Sales@synway.net

Repair Center

Customer Technical Support

Synway provides direct customers with Synway technical support that includes 24/7 access to our technical experts; software upgrades and updates; and RMA warranty and hardware replacement options. Our Global Support provides support expertise as well as local presence globally.

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Technical Training

Synway offers a full range of technical training courses in terms of clients' demand anytime and anywhere worldwide. Synway also provides training courses at customer premises upon request. In addition, Synway will design training contents based on clients' individualized requirements.

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Scheduling Training

Ensure free continuous support for your Synway products in long time, or charge basic raw material fee for hardware issues. Annual technical support services can last over 5 years after your purchase. During product lifecycle, partners always can obtain a diversity of training services to maximize our product values. If you need a customizable training, you can make an appointment here.

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Repair Information

Synway offers a complete set of hardware replacement services to provide cost-effective repair and replacement options for all Synway products, including hardware Return and Repair (R&R) services for most products for customers with Synway Support Programs. Synway also offers Advance Hardware Replacement (AHR) and Managed Spares service with 24-hour or Next Business Day response time.

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